Return Policy

RETURN POLICY

EYEGLASSES AND SUNGLASSES

  • Specsview offers a 7 day no question asked return policy for customer.
  • Customer can raise a return request by logging into their account or can call Specsview customer care.
  • Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pickup.
  • The price tag, other identification tag, the invoice and the original packing must be intact and sent back.
  • The product should not have been used or damaged or having scratches that diminish the value of the product in any manner.
  • You should return products along with the invoice of the product. In case absence of invoice, product will not be returnable.
  • Ensure that return package should be properly sealed and sent to the Company. If product is found damaged by any way same will be resent to you and not considered for return or refund purpose.
  • The return product will be checked by our experts and they will finalize, whether to accept or reject the product for the purpose of return.
  • The company will accept the return only after the checking with experts and then with the acknowledgement of experts the refund will be initiated.
  • The return product will be exchanged for the same product on the priority basis. If the same product is not available, then the company will initiate the refund for the same.
  • In case of Eyeglasses / Prescription Sunglasses, no return/refund will be offered if wrong prescription values are entered at the time of order placement. As a practice we match the prescription values with the valid prescription uploaded in our system. In specific cases in which we cannot read the uploaded prescription-we will call to confirm the prescription values.
  • If it is observed that a user is placing multiple or bulk orders and is also returning the same, Specsview reserves the right to charge a substantial return fee from the users.
  • If a customer receives an empty/partial parcel of their order then he/she needs to inform the customer support team within 24hrs of the delivery. Do note that if the packaging has been already opened/tampered with at the time of delivery and the customer still accepts it, Specsview is not liable in such scenarios.
  • While we strive hard to avoid any mishap during the entire packaging to delivery process, yet, if you have received a damaged pair, we request you to inform our customer care as soon as you find out. Ideally, damage-requests can only be taken up to 24 hours. Customers are requested to share an email with us on support@specsview.com stating the damage & we will ensure a quick pick up. You can then place a fresh order with us.

RETURN POLICY FOR CONTACT LENSES

  • Contact lenses cannot be returned/refunded in any case once it is ordered.